Despatch Services
Delivery services and charges
Standard Delivery 3 – 7 Working Days | £3.95 |
|---|---|
Next Day Delivery Orders must be placed by 2pm to guarantee delivery for the following day. | £6.95 |
If you choose one of our next day delivery services and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.
I have a free delivery promotion code
Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 6 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.
Do you deliver to my area?
We deliver to almost all post codes in the UK.
Do you deliver overseas?
Unfortunately, we cannot currently deliver overseas. We are looking at introducing this service, so if you are interested please contact us, and we will let you know when the service is available.
Do you deliver to BFPO addresses?
Yes we do deliver to British Force Post offices within the UK. For British Force Post offices outside of the UK further delivery charges are incurred. A member of our customer services team will contact you in relation to any further charges incurred prior to despatch.
Can I send an order to more than one address?
Unfortunately, we are not able to split orders and send them to multiple addresses. To send items to more than one address you will need to place separate orders.
What happens if I'm out when you deliver?
If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.
They'll leave you a card explaining where your parcel is and what to do next.
Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.
Where is my order?
Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.